POOR service by renew-it sandton

renew-it Sandton is dishing out the poorest services know to mankind, I took my car in for minor repairs last week Tuesday 16 Feb 2021 after the insurance had authorised the repairs, the worst mistake I have ever made was agreeing to take my vehicle there in the first place. What is the use of having a "so-called" service agent, as well as a "so-called", track your progress if 1. there is no service agent to provide an update save to continuously state that I will call you back in an hour every time I make contact ( that's Bukosi Ngobeni for you if he does exist ),2 the track your progress platform is either doest work or not properly updated otherwise it means my car has been parked in the spray booth for 4 consecutive days. would have been better off if the vehicle was repaired privately