Poor Service and Communication!

My car has been at this workshop since 7th of July and you don’t get updates and you literally have to dig a response to your emails, I was told my car would be ready last week Friday, that didn’t happen and no update was given until I asked, then I was told and of this week.... well guess what not happening and also I had to dig for the feedback. The communication is very poor here. Bukhosi and Carmella don’t respond unless you keep probing. I have to keep extending my car hire due to this. My advise you want your car done and given professional service.. Take it somewhere else.?