1 reviews | Active since Jun 2013
POOR POOR SERVICE
It is no wonder why with the attitude of MANAGEMENT in ReNew IT and absolutely disgusting customer service that I want to take our vehicles somewhere else for repairs. My mom had an accident last week and took it straight to ReNew IT Sandton to get a quote so we could put this into our insurance so the vehicle can be repaired. It is now the 27th - 10 days after the quote was sent through to us (17 Nov) - Mary Jane who says she is a manager, says no one from our insurance has phoned her or Yaseen the estimator. Hannetjie from our insurance at Zenith has a log of all calls that were made. Hannetjie called now to also say that NO photos were taken either cause we were not with Sanlam insurance. After my blow up with a very rude Mary Jane this morning we have decided not only to take our business elsewhere but we will be sure to tell everyone we know of our experience we have had. Absolutely PATHETIC and DISGUSTING mannerism and service!
Dear Jennifer
We are truly sorry for the misunderstanding and inconvenience caused and we assure you that it was unintentional.
We did not take photos of the vehicle when we quoted as we did not know that this was a requirement; we were only asked for the photos after we had seen the car.
At an attempt to resolve the issue at hand we have made arrangements to come out to the location of the vehicle and take photos to send to the insurance.
We can only hope that this will indicate our true willingness to be of service and do our utmost to avoid unhappy clients.
Kind Regards,
Debbie Tudor-Jones
Sales & Marketing Manager
Tel: ***
Mobile: ***
Dear Jennifer
We are truly sorry for the misunderstanding and inconvenience caused and we assure you that it was unintentional.
We did not take photos of the vehicle when we quoted as we did not know that this was a requirement; we were only asked for the photos after we had seen the car.
At an attempt to resolve the issue at hand we have made arrangements to come out to the location of the vehicle and take photos to send to the insurance.
We can only hope that this will indicate our true willingness to be of service and do our utmost to avoid unhappy clients.
Kind Regards,
Debbie Tudor-Jones
Sales & Marketing Manager
Tel: ***
Mobile: ***