Poor customer service

Last year my insurance brought my car to be repaired at Renew it Sandton for suspension damages. Before any work was done, my insurance gave me an option to take the car elsewhere for the repair but after speaking to one of their consultant, they assured me that it is not necessary and should let them do the job. Being the 1st time trying them i thought they would do an excellent Job, update me with every process like other Panel beaters do. Turned out to be the worst decision i have ever taken.

Firstly, i have to call them weekly to get an update and the Consultant name Bukosi who supposed to be my 1st point of contacted did not bother to return any of my calls when i called or texted him, he kept on making excuses that he was busy.

When i finally received my car, the suspension was vibrating and took it back which they replaced the shock.

Everything was fine until the car was due for service and when i did take it to the dealer, i was told that a protection cover was missing during the 101 safety check and it cost around R5k to replace it.

I then contacted and informed Renew It Sandton as they where the last to work on the suspension in Februaty this year and was told that a new cover had been ordered from Hyundai and they will let me know once it arrived.

I called them again in March to find out the status on the cover and was told that it is on back order, (they claimed Hyundai Menlyn did not have spares). I drove to Hyundai Menlyn to check if it was true and learned that they have enough spares and if i had paid for it that day i would have received 3 hours later. I spoke to Bukosi again telling him that Hyundai does have spares as i was there he then said he will let the parts department know.

Mid March Bukosi calls saying that they have ordered the wrong part( which i think he was trying to buy sometime) and needs to be returned.

I have been calling him every week through out the entire March, April and May but do not get answers.

3 to almost 4 Months later i still don't have answers.

I am so disappointed in them for the poor service i have received and still continue to receive. They are too quick to convince you not to go elsewhere but they treat you poorly when you stay.

Please be alarmed when deciding to take your hard earned money to them, the results are very poor