Poor customer service

Good day.

My vehicle was towed into Renew-It Sandton on 28 November 2017 and today is 15 January 2018, a few days short of 2 months being at the panel beaters. I have been receiving very little communication as to what is going on with my vehicle, and why it is taking so long to get the repair done. I have emailed the team on Thurs, 11 January to put some pressure on them and no one has responded to my mail. It's so difficult to get through to anyone over the phone. Its either that no one answers, or when the receptionist answers and transfers the call, then the call gets dropped and I have to try and phone in again which takes like another half an hour. This is unacceptable. I am stuck without a vehicle now because they're taking so long with the repair work from an accident that wasn't even my fault, which makes this whole situation even more frustrating.

Please can someone help with this matter.