LW
Lauren W

1 reviews | Active since Dec 2016

10 Apr 2017, 14:21

Poor customer service

<p>I have been waiting 3 weeks for my vehicle to be fixed post an accident, I was informed that the work will take between 7-10 working days, today I am told they need another 3 days, this is seriously ridiculous and I have no other means of tranport.Not that they care as I have called my service consultant several times but he is never available and he never returns my calls. This is the worst service ever.</p> <p>If your insurance house recommend renew-it, dont use them the service is pathetic!</p>

0
Replies (5)
Renew-it Sandton
Renew-it Sandton's reply10 Apr 2017, 14:47
Official

Good afternoon,

Please will you be so kind as to send me your vehicle registration number.

Best regards,

Peter

LW
Lauren W's update10 Apr 2017, 15:16
Reviewer Update

Service consultant Aadile Williams

The worst customer service provider, I hope you take note

Renew-it Sandton
Renew-it Sandton's reply10 Apr 2017, 15:40
Official

Hi Shaun,

I tried to reach you on your mobile, please will you give me a call as it seems that you have the wrong branch. I am however happy to assist you where I can.

Regards,

Peter

LW
Lauren W's update10 Apr 2017, 15:48
Reviewer Update

This is under Proline auto body under the Renew it Group in Sandton.

The contact number is ********** 786

The consultant's name is Aadiel.

I am only available after 16h00

Renew-it Sandton
Renew-it Sandton's reply10 Apr 2017, 15:50
Official

Hi Shaun ,

Please note your vehicle is at Proline Autoboady

I have escalated this to the branch and they will be in contact with you shortly

Regards

Renew-It Group Customer Care