1 reviews | Active since Aug 2012
Pathetic to say the least...
The most disgraceful customer service I have received in a long time.My vehicle was involved in an accident Dec 2017,I requested my insurer to have my vehicle repaired at Renewit-Sandton (Wynberg) as they were one of the only repairers open during the festive season which impressed me but the service level deteriorated very quickly.After my vehicle was "repaired" their quality Assurance check failed as they hadn't noticed that a fuse was removed from my vehicle and my engines fan was disconnected,where I ended up stranded on the side of the road(with my sister)the same evening I collected the vehicle.I took it back the following day for rectification,then a few days later it rained and I found water in my boot,thats when I noticed that the boot lid was not aligned correctly,I took it back again,about 2-3 weeks after that I noticed that the front lever to open the boot got jammed and it was related to the previous straightening of the boot lid,about 3 weeks to a month ago I noticed the paint chipping on the bumper which they replaced,I took the car back for assessment,they refused to claim responsibility and advised me to have an assessor from insurance confirm the damage,which I comp**** with on the same day.I advised that my vehicle is used for business and that every time it has to go back for repairs,it impacts me financially,they just dont care at Renewit-Sandton and now I have to wait until next week Tuesday for a courtesy vehicle which they didn't want to give me in the first place.They already got paid from the insurer and my excess portion months ago and im left begging for assistance-PATHETIC!!!
Good Day
Thank you for your feedback.
We wish to apologise for this poor service that you have experienced.
Kindly provide us with your vehicle registration number so the matter can be escalated to the Service manager for a resolution.
Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).
Good Day
Thank you for your feedback.
We wish to apologise for this poor service that you have experienced.
Kindly provide us with your vehicle registration number so the matter can be escalated to the Service manager for a resolution.
Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).
