Pathetic, substandard and unprofessional service

If you are unfortunate enough to get into an accident please do not take your car to Renew-it Sandton. Worst customer service experience. You would think they are doing you a favour by repairing your car even though you are paying them for a service. Chelene is the worst customer service agent I have ever come across and the management there doesn’t seem any better as they don’t seem phased by the substandard service given to their customers. First they call me to come get my car with 3 hours notice otherwise I’ll be charged a storage fee only to waste money to get there and the car isn’t ready. Then on the day they are supposed to deliver my car they misquote me on my excess and expect me to pay a ridiculous amount because Chelene was too lazy to do her job properly. Now I am driving around with a car with no airbags because I have been trying to call their branch to speak to anyone for post-service enquiries because my airbags where fine before repairs and I am put on hold until the phone cuts. I have a good mind to sue your pathetic company for endangering my life after you ruined my car