1 reviews | Active since Aug 2009
Pathetic Service
My vehicle was towed in on the 30 October 2016. Promised by Kyle that we will have it back before xmas. Still waiting. When we called we were told to escalate it our selves to Renault SA. Mary Jane took forever in providing order number and part numbers. Once this was received we went back to Renault SA only to be told that this is not their order numbers. So yes why are we the customers breaking our heads between you and Renault your General Manager did not even know what the SLA (Service Level Agreement) with Renault was. We are now cancelling our holiday due to the fact that you cannot fix our car and keep to you promises....obviously loosing on our bookings as well. PATHETIC STAFF SHOW NO UNDERSTANDING OR EMPATHY TO CUSTOMERS.
Thank you for your feedback.
Mary Jane and Ahmed have addressed your concerns with you yesterday.
Unfortunately some parts are on back order, and the letter from the agents confirming this has been sent to you.
We apologise for the frustration that this has caused. We can assure you that we wish to have your vehicle repaired as soon as possible.
Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).
Kind Regards,
Renew-it @ Your Service
www.atyourservice.co.za
Thank you for your feedback.
Mary Jane and Ahmed have addressed your concerns with you yesterday.
Unfortunately some parts are on back order, and the letter from the agents confirming this has been sent to you.
We apologise for the frustration that this has caused. We can assure you that we wish to have your vehicle repaired as soon as possible.
Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).
Kind Regards,
Renew-it @ Your Service
www.atyourservice.co.za