Pathetic Service.

First off, I was in an accident the 23rd of October 2018 and my car was taken to Renew-It Sandton with the vehicle that drove into me. I received an email on Wednesday the 24th saying that they are generating a quote for me and will send me the quote as soon as it is done. Monday morning the 29th of October 2018 I phoned them (three times) and asked them what is happening to my car and where is my quote.

First phone call went like this : We both greeted one another and I asked if the lady could assit me in this matter of whats happening to my car, she rep**** and said my Car isnt there. This after giving her my registration number 3 times and telling her what car it is. She put me through to another department who didnt pickup the phone and hung up. I phoned the 2nd time and spoke to another lady and she told me the car is there and its on the service floor. However I should Speak to Adriana I think her name was about what is happening and again the phone just kept ringing until the call ended. Phoning now for the 3rd time in a row I spoke to yet another lady( I dont know if it was the same person seeing that they dont ever state their names) she informed me that my car is there and that they will phone me back shortly when they have all the details for me.

I waited up until yesterday (31st of October 2018) when I phoned them twice seeing that no one seems to know what is happening to my car. I spoke to another two ladies and then got transferred to the repairs department and spoke to a gentleman who was very helpful and said yes he had a look at my car but he first needs to speak to Adriana about what is happening with the quote she will phone me back.

They never seem to phone you back!

Today the 1st of November I phoned them 3 times getting transferred from person to person and no one picking up the phone. The third time I phoned them I was put through to the repairs department again and a gentleman told me that the car is in front of him but I first need to pay R540 or R560 for a quote.

I have to go through all this drama of phoning them constantly and asking for information when they say they will phone me back just to find out that because i'm doing a third party claim that I need to pay R540 or R560 for a quote before they will do the quote for me. How does it take about 8 phone calls and an entire week of waiting for someone at Renew-It Sandton to tell me I need to first pay for the quote after telling me the quote is being generated for me and will be sent to me. Their service is pathetic to say the least!!!

I was told that Renew-It would be the best place for my car but clearly they dont know what is happening in their own business let alone know how to work with their customers.

In future just tell your clients "we want money first before we will give you any information"

I'm ****ed off beyond belief having to go through such pathetic service and nothing has been done about it. Adriana or whoever the lady is who has to give the go ahead please sort out your staff and fix your phones!

So I will now do the payment and see how long it takes them to send me the quote.