Pathetic customer service

I am totally appalled by the service or lack of service received from renew it Sandton & the consultants and management at the branch. All I needed was for our vehicle to be completed a simple job , the back bumper was damaged in a accident, after a whole month the vehicle has still not been returned and still no light at the end of the tunnel as yet... Each one I have spoken to telling me about their internal issues, and their internal TATs each one explaining that they understand, and giving me the empathy they have been taught so well to give but each one not listening to what is required, and those are the ones who actually listen I mean lets rephrase the ones that actually hear me, then you get the ones like Bhukosi , that doesnt know what to do with me so they either hang up or advise that the manager will call , the manager who I am starting to think is a Phantom or a fairy godmother a mythical creature maybe like A unicorn or a mer**** as a call from them is like a wish from a Genie in a bottle Nuil in void... I so wish for the QA team to go and have a listen to the number of calls that have been dropped in my ear or just simple ignored what the complaint was about, getting a response from them is basically like climbing mount Kilimanjaro just to get a simple bumper repaired a letter which shouldn't even take 2 weeks at most. I have called every week since the car went in and each person keeps telling me about their mythical imaginary turn around times... turn around time is basically nuil in void, i have also request it to be escalated, oh it has been escalated 4 times already and reffered to management to expedite and still to this hour no assistance , Oh and when speaking and explaining my frustration the consultants seem very blaze about my situation and you can clearly hear either the frustration in their voices or the grin on their faces, and each one just says they will try, try to flag it or escalate it, the car has been with Renewit for over a month and no communication everytime we call we hear next week they keep saying next week untilthy kingdom come. No wonder there is so many complaints about them because there is no sense of urgency... and the truth is that even after this complaint nothing might happen and they may or may not sort the car this week, they may or may not call back at 10:30 this year or even in years to come because it seems that they are in a twilight zone... BUT the fact that getting a simple thing like our cars bumper repaired is like finding the cure for Covid 19 or for Cancer or Aids it's slim to none.