PATHETIC AND TERRIBLE CUSTOMER SERVICE AND WORKMANSHIP

I AM SO DISSIPOINTED. THIS IS THE WORST CUSTOMER SEVICE I HAVE EVER RECEIVED. THEY JUST DO NOT CARE. I GAVE MY VEHICLE IN FOR REPAIRS ON THE 13TH AUGUST AND HAVE RECEIVED E-MAILS DURING THE WEEK ON THE PROGRESS. YOUR VEHICLE HAS BEEN CHECKED AND IS READY FOR COLLECTION ON THE 23RD. THEY CALL ME TO TELL ME CARD MACHINE IS NOT WORKING AND THEY WANT PAYMENT BEFORE I COLLECT, I STILL DO THAT AND SEND THEM PROOF OF PAYMENT. I TOLD THEM I WILL COLLECT THIS MORNING,THE 24TH AUGUST. MY VEHICLE IS NOT EVEN PULLED OUT. RECEPTION DOES NOT EVEN ACKNOWLEDGE THAT WE THE CUSTOMERS EXIST. THIS IS THE 2ND VEHICLE IM BRINGING IN THIS MONTH AND THE SAME THING HAPPENED THE FIRST TIME BUT I THOUGHT I WOULD GIVE THEM THE BENEFIT OF THE DOUBT. TOTALLY APPALLING AND TERRIBLE SERVICE. WE WAITED ALMOST HALF AN HOUR, THEN WHEN I INSPECT MY VEHICLE, I SEE THAT THEY HAVE NOT DONE THE JOB PROPERLY, THEY FORGOT TO SPRAY A SECTION ON MY BUMPER AND THE PANEL ON MY REAR WINDOW WAS NOT FINSHED OFF PROPERLY. WHAT KIND OF QUALITY CONTROL DO THEY DO! OH AND BY THE WAY, ITS A MERCEDES BENZ THAT I DRIVE. I ASKED TO SPEAK TO THE MANAGER(CARMELLA) TO ASK FOR A COURTESY VEHICLE AND SHE SAID THEY DONT HAVE BUT A DRIVER CAN DROP ME AT WORK FOR WHICH I AM NOW AN HOUR AND A HALF LATE FOR. SHE WAS NOT HELPFUL OR IN THE LEAST BIT CONCERNED ABOUT THE PREDICAMENT THEY PUT ME IN! THE DRIVER TAKES ANOTHER 30 MINUTES. I AM SO FRUSTRATED I CANNOT EXPLAIN. I CALL THEM DURING THE COURSE OF THE DAY TO SPEAK TO THE DIRECTOR, HE IS ALWAYS NOT AVAILABLE TO HEAR THE FAULTS AT HIS COMPANY. THEN HIS PA SPEAKS TO ME AND PROMISES THAT THEY WILL LEAVE RENEW IT SANDTON AT 15H00 TO DELIVER MY VEHICLE TO MY PLACE OF WORK, IT IS NOW 16H30 AND I AM STILL WAITING FOR THIS TOTALLY UNPROFESSIONAL COMPANY TO RETURN MY VEHICLE. THEY DID NOT DO THE JOB FOR FREE, I PAID FOR IT. THEY NOT DOING ME ANY FAVOR. WHILE WAITING, ANOTHER CUSTOMER CAME TO COLLECT HER VEHCLE FOR A 2ND TIME AS WELL BECAUSE THE JOB WAS NOT DONE PROPERLY THE FIRST TIME AS WELL! I BEG EVERYONE NOT TO TAKE YOUR VEHICLE TO RENEW IT SANDTON. THE NUMEROUS PHONE CALLS THAT I HAVE HAD TO MAKE AND THE UNREASONABLE AND PATHETIC SERVICE THAT I HAVE RECEIVED HAS JUST UPSET MY WHOLE DAY. TOTALLY FRUSTRATED AND UTTERLY DISSAPPOINTED. WHY CAN WE NOT GET ANY EFFICIENCY ANY MORE? PEOPLE ARE JUST TAKEN FOR GRANTED!!!!!!!!!!!!