CV
Coenraad V
1 reviews | Active since Jun 2015
28 Jan 2021, 08:46
Not following up with customers
I took my car in for repairs. All the work was not done. When we phone them they said all the work were not approved. I phone Outsurance and they said they must carry on with the work. 10 days later and there are still no parts and they never answer their phones and if they do their 5 min call back time go beyond 7 workink days. That is not acceptable
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Renew-it Sandton's replyOfficial
28 Jan 2021, 15:56Good day Coenraad
Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your repair expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at Renew-IT Sandton and they will be responding directly with you to find an immediate resolution. The Renew-IT Team, always@yourservice.
Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your repair expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at Renew-IT Sandton and they will be responding directly with you to find an immediate resolution. The Renew-IT Team, always@yourservice.
Renew-it Sandton's reply28 Jan 2021, 15:56
Official
Good day Coenraad
Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your repair expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at Renew-IT Sandton and they will be responding directly with you to find an immediate resolution. The Renew-IT Team, always@yourservice.
Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your repair expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at Renew-IT Sandton and they will be responding directly with you to find an immediate resolution. The Renew-IT Team, always@yourservice.