Non-existant Customer Service

After having an accident my vehicle was towed to Renew It, Marlboro. I received an sms to advise me that my vehicle was “in good hands” Renew It state on their website that “our customers know, use and recommend Renew It because of our comfortable, seamless service experience” and “our enthusiastic service consultants, dedicated customer care department” Renew It boasts “ Claims-Handling Specialists” - I read on the website that the claims handling “specialist” is “highly s****ed” – how can one be described as being “highly s****ed” when they can’t even perform a simple task of replying to an e-mail or answering a telephone? They mention wanting to get you back on the road again by offering a smooth, painless and RESPONSIVE process. What Renew It claim to offer the client and the promises that they make to the client, is laughable. I have sent e-mail after e-mail for feedback on my claim with no response. I have made call after call, sometimes not even being able to speak to a person because they either do not answer their phone or I get redirected to a switchboard which also never gets answered. I have even copied in one of the Operations Directors in all my e-mail correspondence and yet no reply from any of the staff addressed in the e-mails. Where do I go from here, if, even after escalating the issue to a Director, I still get no reply?