LM
Leloko M
1 reviews | Active since Mar 2022
03 Mar 2022, 15:06
No service and communication
I regret taking my car to that institution. Lack of communication and service. Bukosi the worst service agent, on three occasion, collection date change with no reason of the delayed caused. I escalated the matter to IIhaam, no difference. Why have management that does address the dissatisfaction. Can they put themselves in the clients shoes . I don’t mind the delays with justification and communication. Planning is done based on the feedback received from the institution. I’m defeated and filled with regret
Helpful (0)
Replies (3)0
Replies (3)
Renew-it Sandton's replyOfficial
03 Mar 2022, 15:55Good day Leloko Le Molemo
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the Directors at the Sandton branch and they will be in contact with you.
The Renew-IT Team, always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the Directors at the Sandton branch and they will be in contact with you.
The Renew-IT Team, always@yourservice
Renew-it Sandton's reply03 Mar 2022, 15:55
Official
Good day Leloko Le Molemo
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the Directors at the Sandton branch and they will be in contact with you.
The Renew-IT Team, always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the Directors at the Sandton branch and they will be in contact with you.
The Renew-IT Team, always@yourservice
LM
Leloko M's updateReviewer Update
04 Mar 2022, 07:36Good day Ahmed, thank you for addressing my concerns. It’s not cool when one has to complain to get things done. I wish your staff can follow your drive for ensuring customers have a positive experience within your organization 🙏
LM
Leloko M's update04 Mar 2022, 07:36
Reviewer Update
Good day Ahmed, thank you for addressing my concerns. It’s not cool when one has to complain to get things done. I wish your staff can follow your drive for ensuring customers have a positive experience within your organization 🙏
Renew-it Sandton's replyOfficial
04 Mar 2022, 10:23Good morning Leloko Le Molemo
We are glad that your query has been addressed by the operational director, we appreciate your feedback.
Regards
We are glad that your query has been addressed by the operational director, we appreciate your feedback.
Regards
Renew-it Sandton's reply04 Mar 2022, 10:23
Official
Good morning Leloko Le Molemo
We are glad that your query has been addressed by the operational director, we appreciate your feedback.
Regards
We are glad that your query has been addressed by the operational director, we appreciate your feedback.
Regards