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natalietoi N

1 reviews | Active since May 2016

06 May 2016, 09:23

my motor vehicle is being repaired by THESE guys??? Y i k e s, h e l p

After many many attempts over the last 2 days of me trying to contact your Proline Express Wynberg branch, at a 99% unsuccessful rate (the telephone number: ***, this phone rings incessantly and goes unanswered an issue I was told by one of your employees that has been a long-standing one; the email person'*** - this too proved unsuccessful whether I was sending an email to Rebecca or to whomever, the email was returned to me, and when Proline Wynberg attempted to email me - the email bounced back to them too, so it seems that your email system at the shop is down too). So now what, ***eons perhaps :(. Seriously guys a company like Renew-It should have better systems in place surely. Needless to say this has been a horrid shockingly bad experience for me just to add to my trauma of my car accident (etc) of the last 2 weeks. Time for Renew-It to renew their customer service systems pronto!

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Replies (1)
Renew-it Sandton
Renew-it Sandton's reply23 May 2016, 10:59
Official

Hello Natalie-Toi,

Thank you for your feedback.

We wish to apologise for this poor service that you have experienced.

We have escalated this matter to the Service manager for a resolution.

Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).

Kind Regards,

Renew-It Autobody @ Your Service
www.atyourservice.co.za