Mediocre

If I could give zero stars, I would. My experience with Renew-it Sandton after my accident in June 2025 was terrible.

Firstly, they sat with my car for two and a half weeks without touching it. When I followed up, I was told they were “waiting for insurance authorization.” I immediately called my MiWay contact who confirmed that this was not true. The very next day, Renew-it sent me a picture of my car stripped down — which makes it clear they only moved when I pushed. I had to constantly call every other day just to get any information. When I finally collected my vehicle in July, the workmanship was terrible. The bonnet was misaligned with gaps and overlaps, the headlights were loose with wide gaps from the frame, and nothing seemed properly put together. I returned the car only to receive it back in almost the same poor condition.

I escalated to their head office and was referred to the Rivonia branch. While the Rivonia team did a slightly better job, it was still far from acceptable. At that point, I realized Renew-it simply did not have the skill or standards to repair my vehicle properly.

Unfortunately, while I was focused on the visible bodywork, the underlying mechanical issues were left in even worse shape. My wires were taped together with masking tape, the coolant bottle was left leaking from the impact and clearly not replaced and a range of things that have been bought to my attention. I am now paying out of pocket to have all these issues fixed elsewhere.

If MiWay or any insurer recommends Renew-it Sandton for your repairs, run the other way. They will waste your time, frustrate you, and return your car in worse condition than it arrived.