CF
Caitlin F
1 reviews | Active since Mar 2020
26 Mar 2020, 09:22
Lockdown Worries
If there was an option to click on no stars that would be it.
No answer from reception? No Answer from OPERATIONS DIRECTOR
AHMED VALLY? No answer after the SMS option? No call back?
I was told my car would be ready before 12 today. Get a call this morning its now only ready at 2 - after I have made necessary transport arrangements to pick up my car.
Was told on the phone that they cannot guarantee the safety of my vehicle if I am unable to pick it up before lockdown. No trust, no care not even in their own company they work for. PATHETIC!
Helpful (0)
Replies (2)0
Replies (2)
Renew-it Sandton's replyOfficial
26 Mar 2020, 13:35Good Day
Thank you for your feedback.
We wish to apologize for the poor service that you have experienced.We have escalated the issue to the Service Manager for resolution.
Should you have any further queries, please contact our dedicated help desk on **** FOR YOU (*** ***).
Thank you for your feedback.
We wish to apologize for the poor service that you have experienced.We have escalated the issue to the Service Manager for resolution.
Should you have any further queries, please contact our dedicated help desk on **** FOR YOU (*** ***).
Best regards,
Renew-it Sandton's reply26 Mar 2020, 13:35
Official
Good Day
Thank you for your feedback.
We wish to apologize for the poor service that you have experienced.We have escalated the issue to the Service Manager for resolution.
Should you have any further queries, please contact our dedicated help desk on **** FOR YOU (*** ***).
Thank you for your feedback.
We wish to apologize for the poor service that you have experienced.We have escalated the issue to the Service Manager for resolution.
Should you have any further queries, please contact our dedicated help desk on **** FOR YOU (*** ***).
Best regards,
CF
Caitlin F's updateReviewer Update
26 Mar 2020, 17:23Good day,
Thank you for your reply.
To set the flames more a light. I got to Renew It today they brought out my car. After they told me it was ready for collection!!!
There was paint missing from one of my windscreen wippers and only when I asked about them did one of the workers say “oh yes sorry Ma’am but the motor has not been replaced for the windscreen wippers yet as all the places are closed because of lockdown”
They wanted to send me home with a vehicle that was not fully fixed?
Clouds were hovering over us. I’m not driving home without the cer*****y of windscreen wippers.
Then only did one of the workers climb in the car to check if they work? They didn’t.
How can you only check these things NOW? After you call the client and say your car is 100% ready for collection?
WORST OF ALL : this was not communicated to me? I knew nothing about my windscreen wippers?
Communication is terrible.
Got all the way here only to drive home again. I’m not happy to take my vehicle with a broken windscreen motor and paint chipped off the windscreen wipper.
Wow I have no words! Upset and disappointed really
Thank you for your reply.
To set the flames more a light. I got to Renew It today they brought out my car. After they told me it was ready for collection!!!
There was paint missing from one of my windscreen wippers and only when I asked about them did one of the workers say “oh yes sorry Ma’am but the motor has not been replaced for the windscreen wippers yet as all the places are closed because of lockdown”
They wanted to send me home with a vehicle that was not fully fixed?
Clouds were hovering over us. I’m not driving home without the cer*****y of windscreen wippers.
Then only did one of the workers climb in the car to check if they work? They didn’t.
How can you only check these things NOW? After you call the client and say your car is 100% ready for collection?
WORST OF ALL : this was not communicated to me? I knew nothing about my windscreen wippers?
Communication is terrible.
Got all the way here only to drive home again. I’m not happy to take my vehicle with a broken windscreen motor and paint chipped off the windscreen wipper.
Wow I have no words! Upset and disappointed really
CF
Caitlin F's update26 Mar 2020, 17:23
Reviewer Update
Good day,
Thank you for your reply.
To set the flames more a light. I got to Renew It today they brought out my car. After they told me it was ready for collection!!!
There was paint missing from one of my windscreen wippers and only when I asked about them did one of the workers say “oh yes sorry Ma’am but the motor has not been replaced for the windscreen wippers yet as all the places are closed because of lockdown”
They wanted to send me home with a vehicle that was not fully fixed?
Clouds were hovering over us. I’m not driving home without the cer*****y of windscreen wippers.
Then only did one of the workers climb in the car to check if they work? They didn’t.
How can you only check these things NOW? After you call the client and say your car is 100% ready for collection?
WORST OF ALL : this was not communicated to me? I knew nothing about my windscreen wippers?
Communication is terrible.
Got all the way here only to drive home again. I’m not happy to take my vehicle with a broken windscreen motor and paint chipped off the windscreen wipper.
Wow I have no words! Upset and disappointed really
Thank you for your reply.
To set the flames more a light. I got to Renew It today they brought out my car. After they told me it was ready for collection!!!
There was paint missing from one of my windscreen wippers and only when I asked about them did one of the workers say “oh yes sorry Ma’am but the motor has not been replaced for the windscreen wippers yet as all the places are closed because of lockdown”
They wanted to send me home with a vehicle that was not fully fixed?
Clouds were hovering over us. I’m not driving home without the cer*****y of windscreen wippers.
Then only did one of the workers climb in the car to check if they work? They didn’t.
How can you only check these things NOW? After you call the client and say your car is 100% ready for collection?
WORST OF ALL : this was not communicated to me? I knew nothing about my windscreen wippers?
Communication is terrible.
Got all the way here only to drive home again. I’m not happy to take my vehicle with a broken windscreen motor and paint chipped off the windscreen wipper.
Wow I have no words! Upset and disappointed really