Invoice

My car was towed to Renew it last week on Tuesday the 8th of September.<br> My insurance requested an invoice on Friday the 11th because they want to move the car to another repair center.<br> Renew it claims their system is down and can't invoice my insurance company.<br> This is causing a huge delay and is costing me alot of money as I have to pay for a rental car for as long as my car is not fixed. <br> They say they can't allow the car to towed without payment ant my insurance company can't pay them without in invoice.<br> This is unacceptable.<br> Renew it needs to come up with an alternate solution. This is frustrating!