Initial problems fixed. Now back with more.
<p> After a recent accident my car was taken in to Renew-it Sandton.</p> <p> </p> <p>At one stage near the end of the repair process I was phoned and told to come and collect my car the following morning, only to find that the car was in fact not yet ready. A frustration at best, but these things happen.</p> <p><br />The repairs finally finished while I was out of the country and I was told I would be charged if the car was to remain on the lot so I asked someone to collect the car on my behalf. It sat in a locked garage for the two weeks while I was out of the country. </p> <p> </p> <p>Upon returning home I went to collect my car. The actual damage repaired from the accident looks to be of a great quality, unfortunately I am quite unhappy with some new 'features' the car has come back with.</p> <p> </p> <p>There are deep scratches on the driver's side window tinting along with some lovely sc****s, scratches and completely removed paint chips on the two back doors. To top it all off, the left front passanger door no longer opens from the inside. I am perfectly certain all of this was not the case on the day of the accident.</p> <p> </p> <p>This has left a very bad taste in my mouth. On one hand I'm supposed to be happy that my car is in working order, which I most certainly am... on the other hand I am now left with a car with some new issues that need to be dealt with.</p> <p> </p> <p>I have emailed the relevant individuals at Renew-it and am still waiting for a response.</p>
Hello Paul-dos-Santos
Thank you for your feedback.
We wish to apologise for this poor service that you have experienced.
We have escalated this matter to the Service manager for a resolution.
Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).
Kind Regards,
Renew-It Autobody @ Your Service
www.atyourservice.co.za
Best regards,
Hello Paul-dos-Santos
Thank you for your feedback.
We wish to apologise for this poor service that you have experienced.
We have escalated this matter to the Service manager for a resolution.
Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).
Kind Regards,
Renew-It Autobody @ Your Service
www.atyourservice.co.za
Best regards,
