Incredibly poor customer service and follow-up

Renew it Sandton has the absolute worst customer service I have ever experienced. They were contracted to fix my car in December 2017 (which had numerous delays). My dad picked up the car for me as I was out of town and when they handed it over to him the fog light cover was missing. They made a note of this and said they would contact me to fix it. I have literally been following up on this for 17 months now. I tried doing it myself and they ignored me. Got my insurer to help and all Renew-it did was to take pics of my car and tell me they would call me when they have the part. This was last year in August!! I've called them twice over the last 2 weeks and my case was referred to an Edna, I'm still waiting for this Edna to send me an email. All they have to do is order a fog light cover and pluck it in. I'm incredibly disappointed in their lack of care and would never refer business to them at this stage.