RD
Royston D
1 reviews | Active since Mar 2016
05 Oct 2020, 10:09
***********. Dishonest.
Vehicle been with them for 6 weeks. Repeated phone calls not returned. Repeated promises to call back broken. Repeated promises that parts would arrive that day broken. I had to disguise my identity to get service manager on the line so that I could get feedback. on this occassion remarkably parts apparently arrived that day. After 5 weeks I was assured that vehicle was in painting which would take 5 days and then assembly would begin. 10 days later and I am told that vehicle is in for paint. ***********. Dishonest.
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Replies (1)Renew-it Sandton's replyOfficial
05 Oct 2020, 14:22Good day Mr Royston
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at Renew-It Sandton and they will be responding directly with you to find an immediate resolution.
The Renew-it Team, always@yourservice.
Renew-it Sandton's reply05 Oct 2020, 14:22
Official
Good day Mr Royston
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at Renew-It Sandton and they will be responding directly with you to find an immediate resolution.
The Renew-it Team, always@yourservice.
