Horrible workmanship

Horrible service. As far as a process goes it was good with constant communication as the car moved through the process. I was then notified it was ready to be collected. I came the next day to collect and then was asked to wait while they wash the car. Surely this should have been done before notifying me it was ready for collection. Even if it had rained it should have then been done first thing in the morning. Then on inspection the bumper was chipped on the seam. After pointing this out I was told they could repair it after which I had to point out that as part of the quote I paid for a new bumper and not a repaired bumper. Even though they agreed to a new bumper this mean more inconvenience as this process had already taken over a month