TK
Thembela K

1 reviews | Active since Jul 2012

01 Jun 2018, 14:28

Horrible service from Renew it Sandton!

Horrible service from these repairers! My car went in and was with them for four weeks only for it to be released with mess-up paint by the driver's door. The lady by the Samantha said it would take half day to fix the error.

Cam back a week later was told by Andrew or Andrei it would a day. Came time to hand it in they said they needed three days, told them that was not going to work as I had been told this was a day's work they promised to finish it within a day and I left my car. Later that day they were not done and said it would be ready the next day. The next which was a Thursday, it was ready because "paint was not dry due to the weather". It was raining on the day. Service provider by name of Carmella promises t call early the next morning to arrange pick-up as it would be ready at 10am. I called them 9.35am and told there were drivers.

Waited until 10.35 and they did not call. Left home for work they called to arrange pick up at 11am, told them I could not as I was already at work after they delayed my day earlier they sould come at 2pm.

Their driver rocked up at 2.23. No apology nothing from their management as I was the one who had messed up paint on the car! Never taking my car there again. Get the job right the first time and be damn reliable!

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Replies (1)
Renew-it Sandton
Renew-it Sandton's reply01 Jun 2018, 14:38
Official

Good Day


Thank you for your feedback.


We wish to apologise for this poor service that you have experienced.
We have escalated this matter to the Service manager for a resolution.


Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).


Kind Regards,
Renew-It Autobody @ Your Service
www.atyourservice.co.za