Dont ever take your vehicle to them

This is the 3rd time im bringing in my vehicle in for additional work to be done. 1st time My vehicle was towed in to them on the 27th of January in the morning after I had an accident on my way to work. My insurer was prime meridian. Renew it n sending me sms on the stripping sand parts ordering ect. Mind you i drive a VW, one of the most common cars on the road. My vehicle took almost a month to repair .I got a call on the 22nd of February to collect my vehicle. I informed them that i would collect it on the 24th as i had to take the rental car back. I arrived at Renew It to find that my car was not properly repaired - Back bumper was not repaired at all - Grill skew - Gap on the driver side headlight and body of the car - Bonnet full of dust and dirty -Visible paint marks on the rubber around the bonnet and rubber on the right side of the windows The consultant who assisted me with my car was Sofleen. I collected my car to test drive it as I was already frustrated. The following issues were picked up after that -Car shakes while idling and worse when driving -Car sounds louder than before -Car extremely hot inside without the heater being on. I contacted Prime meridian and renew It ,I was told to take the car back to them for additional work 2nd time I took the car in again on the last week of march and wrote all the things that needed to be repaired. It took another 2 weeks and i called them to find out the progress. Sofleen eventually called me on a 6th of April around 15:00 to fetch the car. I told her i can and it will be the following Monday as i had plans for the Easter weekend. To my surprise when i arrived none of the work was done on my vehicle and i was furious. They called Gary ,who appeared to be the technician. Geary refused to listen to me and told me my car is now old (60 000km) that's why there is noise. He said all cars shake and that the hot air could be the aircon and they were not allowed to fix it as this was not approved by the insurance. The back bumper was not approved by the insurance and i provided photos as evidence. He refused to also clean the engine and said it would damage the car. I told him they just need to wipe it and not wash , i my vehicle was not like that

I stood my ground on the matter and they eventually agreed to sort out the matter.

When they called me the following was note done - Engine dirty and filled with dust - Driver side headlight was now foggy - Gap between the driver headlight and body - My car was filthy with dust all over it I was now assigned to Ilham to assist with my additional repairs. She gave me a call the one day to say the replacement of the headlight was not approved by the insurance. I called the insurance only to find out she had not contacted the insurance.

Long story short the headlight was replaced on the 31st of August. The gap between the headlight and body of the car is STILL THERE. On top of that there were now scratches on the bumper which were new from them working on the vehicle Renew IT Sandton is unprofessional and has horrible service. They break your car instead of fixing it. Prime meridian should look at getting another repairer to partner with or they will lose customers in numbers