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Lizelle H

1 reviews | Active since Sept 2016

06 Dec 2017, 14:21

Disappointing service

After 31 days that my car was towed to Renew-it Sandton and several calls to find out about the status of my car I was informed yesterday by Mary-Jane that my car is finally fixed and ready for collection. So today I went to pick up the car just to get there and the car is in a horrific state. The colour of the bumper replaced and the rest of the car is not the same, the alignment of the bonnet is out, the gap between the left door and the fender is not the same, the wheel cap was so loose that it fell of when I touched it. I am not sure what was done in a month that my car was standing at Renew-it Sandton. I traveled 59.6 km's, I had to submit leave for 2 hours and I still don't have my car. The rental car must be back at Avis on the 7th of December. How am I suppose to travel with out a car. Who is going to pay for the petrol and the time off from my work? This is the worst service ever.

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Replies (2)
Renew-it Sandton
Renew-it Sandton's reply06 Dec 2017, 14:31
Official

Good Day


Thank you for your feedback.


We wish to apologise for this poor service that you have experienced.
We have escalated this matter to the Service manager for a resolution.


Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).


Kind Regards,
Renew-It Autobody @ Your Service
www.atyourservice.co.za

LH
Lizelle H's update04 Jan 2018, 10:32
Reviewer Update
And so I am still struggling to sort out my daughters car. Yes, the car that was in an accident on 3 NOVEMBER 2017. How ridiculous is this.... Theo from Discovery Insure tried his best to assist me while Preveshen disappeared, however the issue is still not resolved. I phoned Renew-it Sandton yesterday 3 January and spoke to Mary-Jane. The car is now at the Suzuki agent in Rosettenville (IPop) for a report because apparently that is why they can't fix the alignment of the bonnet and the left front door. AND JUST FOR INTEREST SAKE, WHEN THEY WANTED TO DELIVER THE CAR TO MY HOUSE THERE WERE 2 BUMPS ON THE FRONT LEFT DOOR THAT WAS NOT THERE WHEN THE CAR WAS TAKEN TO THEM!!! So Mary-Jane gave me the contact person at IPop by the name of Carlos. This guy was very helpful and advised me that he has the car since the 19th of December and he gave feedback to Renew-it Sandton on the very same day that the steering rack needs to be replaced. So according to Mary-Jane and Chris Lewis at Renew-it Sandton they are still waiting for the feedback from Carlos at IPop. Mary-Jane even mentioned that the car might be s****ped because it seems to her that the suspension was damaged as well. How is this possible that discovery can approve repairs to this car and after everything was done, not to anyone's satisfaction or standards, there is a possibility that the car is going to be written off. I have been trying to get hold of Preveshen and Theo from Discovery Insure for the past 3 days with no success. My daughter is without a car and it's costing me money to get her to work everyday and back. So Mary-Jane mentioned that they might give me a courtesy car while they try to sort out my car, then she said unfortunately they don't give cars to under 25 year old's. I HAVE NEVER EXPERIENCED SUCH BAD SERVICE!!!!!!!!