Damaged

My insurance company directed me here. 6 weeks later when I collected my car no fuel to go even 2-3km and left rear tyre was burst. I was in hurry. Then I left and after 1 km I was stuck on the highway. Even I couldn’t go Engen. Then I realized that the trunk of my car and doors were forced and the camera on the trunk was broken. High beams were not working and suspension needed to be checked. It was very clear something happened to my car at their business premises. I’d say they drove my car or they parked outside then something happened there.

A week later, we met with an expert sent by insurance company to discuss with Charity. We checked the all photos that they had then all the photos showed very clearly these damages happened at they premises. Then we agreed that they would fix these damages. They took my car to fix on Monday. I called the lady and asked when it would be done. She told me that they fix only camera and trunk, other thing are not and they will not because she told me we only agreed on camera and trunk. Charity’s attitude is like I damaged my car and they are fixing the car as a favor to me?!?!? Especially I ask her what happened to my car here but she did not answer me. No one can not explain this to me! I can’t accept their arrogant behavior! Even they did not say SORRY once. I don't even care about the car anymore but I can't accept their arrogant attitude.

I wish I had read the reviews here, I would never have given my car to them.