Customer Service? what customer service?

<p>On saturday the 15/07/2017 my brother an i proceeded to take out project car to renew-it in sandton. we were stopped at the gate by a security gaurd who in my opinion was rude, he said we should park on the road and wait for the accessor whom we had previously arranged to access the vehicle... the gaurd told us that we should park on the road and wait for the gentlemen to come as he went to get lunch, we did this, in that time the gaurd let in 3 cars after us, obviously putting them ahead of us in the line. the gate was opened and a truck waiting to pass was behind us. my brother jumped out the car and walked into the premises by means of passing the gate, and then asked if we could move the car in as the truck needed to pass, the gaurd became very aggresive and started speaking to us in his mother tongue, i assumed everything was in order and started the vehicle and moved it into the yard, the gaurd stood at the gate and continued to throw slurs and insults in his mother tongue! an elderly gentleman with a blue jersey and blue pants proceeded to walk towards my brother, my brother than told him we had an appointment with so and so accessor and he isnt in so we will wait. in the same breathe my brother mentions that the gaurd is very rude and unprofessional... the man who we found out is names Charlie and is the owner or the boss! started to swear at my brother, telling him that my brother must not tell him how to run his business, and he doesnt need our business and that we must take our "piece of ****" and leave, my brother then became irritable and told him, to calm down he was just expressing the way he is being treated, he was then told to take his **** and leave!.... THIS WAS SAID BY CHARLIE! THE APPARENT OWNER! furthermore he had done this in front of over 20 staff members and clients who was waiting in the car park! having this said, my brothert proceeded to jump into ouor vehicle where we could hear him telling the staff that these F***ken Koolies mustnt start **** in his yard... i feel this is totally unacceptable and refuse to be treated this way, we have given not only renew it Sandton, but deal very often with renew it Edenvale! to be long standing customer of the group and to be treated this way is unacceptable!</p> <p> </p> <p>this requires your URGENT attention!</p>