MW
Mike W
1 reviews | Active since Dec 2021
07 Feb 2022, 17:11
Could they be the worst company in SA?
What an absolute joke of a business. Literally the worst service and client experience I have ever encountered in my 50 years. My insurer (Discovery) sent me there to get my car repaired. What was supposed to take 5 days took 4 weeks of massive frustration, continued obfuscation, false promises and zero client service. These clowns are a massive risk to Discovery (I am rethinking my insurance as a result. I expect my insurer to have a better view of their suppliers).
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Replies (3)0
Replies (3)
Renew-it Sandton's replyOfficial
08 Feb 2022, 08:16Good morning Mike
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the Directors at the Sandton branch and they will be in contact with you.
The Renew-IT Team, always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the Directors at the Sandton branch and they will be in contact with you.
The Renew-IT Team, always@yourservice
Renew-it Sandton's reply08 Feb 2022, 08:16
Official
Good morning Mike
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the Directors at the Sandton branch and they will be in contact with you.
The Renew-IT Team, always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the Directors at the Sandton branch and they will be in contact with you.
The Renew-IT Team, always@yourservice
MW
Mike W's updateReviewer Update
11 Feb 2022, 08:38 Sadly the drama with Renew-It continues. My car was eventually delivered (4 weeks late). However, the damage to the bumper had not been repaired properly - paint work still damaged and panel clip broken. I had earlier in the week received 2 notifications that my car was in paint. But this was not done?? (I wonder if the insurance company gets charged for work not done?) The car has been sent back and I continue to wait...
MW
Mike W's update11 Feb 2022, 08:38
Reviewer Update
Sadly the drama with Renew-It continues. My car was eventually delivered (4 weeks late). However, the damage to the bumper had not been repaired properly - paint work still damaged and panel clip broken. I had earlier in the week received 2 notifications that my car was in paint. But this was not done?? (I wonder if the insurance company gets charged for work not done?) The car has been sent back and I continue to wait...
Renew-it Sandton's replyOfficial
11 Feb 2022, 10:33Good morning Mike
I sincerely apologize for the poor workmanship done on your vehicle, this has been addressed with the rectification department at Renew-It Sandton and they will be in contact with you.
Regards
I sincerely apologize for the poor workmanship done on your vehicle, this has been addressed with the rectification department at Renew-It Sandton and they will be in contact with you.
Regards
Renew-it Sandton's reply11 Feb 2022, 10:33
Official
Good morning Mike
I sincerely apologize for the poor workmanship done on your vehicle, this has been addressed with the rectification department at Renew-It Sandton and they will be in contact with you.
Regards
I sincerely apologize for the poor workmanship done on your vehicle, this has been addressed with the rectification department at Renew-It Sandton and they will be in contact with you.
Regards