hC
happy C
1 reviews | Active since Jan 2022
02 May 2025, 14:06
Complaint Regarding Delayed Car Delivery and Poor Service
I am writing to formally lodge a complaint regarding the extremely poor service I have experienced from Renew-it Sandton, if known], who were responsible for delivering my car.
The vehicle was scheduled to be delivered at 14:00 today; however, as of now, I am still waiting with no clear communication or update from their side. This delay is not only highly unprofessional but has caused significant inconvenience and frustration.
I trusted this company to deliver on their promise, and they have failed to meet even the most basic expectations. I believe other consumers should be made aware of their lack of reliability and accountability.
Please assist in escalating this matter and ensuring that the company is held responsible for their failure to deliver as agreed.
Helpful (0)
Replies (4)0
Replies (4)hC
happy C's updateReviewer Update
05 May 2025, 08:36Extremely Disappointed – Poor Service and Damage to My Car
Received my car back on Friday, 02 May 2025 at 17:30, and I am extremely disappointed with the service I received. Not only was the customer service subpar, but my vehicle was returned with visible damage — including the window, door, and the interior door panel (in pad). This level of negligence is completely unacceptable.
Despite trusting them with my car, it was returned in worse condition than when I brought it in. I expected professional handling and accountability, but instead, I experienced carelessness and a complete lack of responsibility. I do not recommend this service provider to anyone. Save yourself the stress and go elsewhere.
Received my car back on Friday, 02 May 2025 at 17:30, and I am extremely disappointed with the service I received. Not only was the customer service subpar, but my vehicle was returned with visible damage — including the window, door, and the interior door panel (in pad). This level of negligence is completely unacceptable.
Despite trusting them with my car, it was returned in worse condition than when I brought it in. I expected professional handling and accountability, but instead, I experienced carelessness and a complete lack of responsibility. I do not recommend this service provider to anyone. Save yourself the stress and go elsewhere.
hC
happy C's update05 May 2025, 08:36
Reviewer Update
Extremely Disappointed – Poor Service and Damage to My Car
Received my car back on Friday, 02 May 2025 at 17:30, and I am extremely disappointed with the service I received. Not only was the customer service subpar, but my vehicle was returned with visible damage — including the window, door, and the interior door panel (in pad). This level of negligence is completely unacceptable.
Despite trusting them with my car, it was returned in worse condition than when I brought it in. I expected professional handling and accountability, but instead, I experienced carelessness and a complete lack of responsibility. I do not recommend this service provider to anyone. Save yourself the stress and go elsewhere.
Received my car back on Friday, 02 May 2025 at 17:30, and I am extremely disappointed with the service I received. Not only was the customer service subpar, but my vehicle was returned with visible damage — including the window, door, and the interior door panel (in pad). This level of negligence is completely unacceptable.
Despite trusting them with my car, it was returned in worse condition than when I brought it in. I expected professional handling and accountability, but instead, I experienced carelessness and a complete lack of responsibility. I do not recommend this service provider to anyone. Save yourself the stress and go elsewhere.
Renew-it Sandton's replyOfficial
05 May 2025, 17:07 Good afternoon, Happy
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair and service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
Regards
Renew-It Team, Always@yourservi
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair and service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
Regards
Renew-It Team, Always@yourservi
Renew-it Sandton's reply05 May 2025, 17:07
Official
Good afternoon, Happy
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair and service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
Regards
Renew-It Team, Always@yourservi
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair and service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
Regards
Renew-It Team, Always@yourservi
hC
happy C's updateReviewer Update
08 May 2025, 08:53Good day
Complaint Regarding Poor Service and Inconsiderate Treatment
I am writing to formally express my deep dissatisfaction with the service I received from on 07 May 2025.
My vehicle was collected at 12:00 in the afternoon, with the understanding that it would be returned by 16:00 the same day. However, this did not happen. I was left without any clear communication or alternative transport arrangements, despite the fact that I rely on my vehicle for essential travel, including getting home safely.
After several attempts to get clarity, I had to engage in an argument with an employee named Chelene. Only after this confrontation was my car finally delivered — at 19:00, a full three hours late. This lack of regard for my time, personal safety, and the stress it caused is completely unacceptable.
To make matters worse, I noticed that fuel had been used in my car without any attempt to replace it. This added to the financial burden and made an already frustrating situation even more disappointing.
The overall level of service was poor, inconsiderate, and unprofessional. I do not feel that your company values its customers, and I cannot in good conscience recommend your services to anyone.
I expect a formal apology and reimbur*****t for the fuel used during this time, along with assurances that corrective measures will be taken to prevent similar issues in the future.
Complaint Regarding Poor Service and Inconsiderate Treatment
I am writing to formally express my deep dissatisfaction with the service I received from on 07 May 2025.
My vehicle was collected at 12:00 in the afternoon, with the understanding that it would be returned by 16:00 the same day. However, this did not happen. I was left without any clear communication or alternative transport arrangements, despite the fact that I rely on my vehicle for essential travel, including getting home safely.
After several attempts to get clarity, I had to engage in an argument with an employee named Chelene. Only after this confrontation was my car finally delivered — at 19:00, a full three hours late. This lack of regard for my time, personal safety, and the stress it caused is completely unacceptable.
To make matters worse, I noticed that fuel had been used in my car without any attempt to replace it. This added to the financial burden and made an already frustrating situation even more disappointing.
The overall level of service was poor, inconsiderate, and unprofessional. I do not feel that your company values its customers, and I cannot in good conscience recommend your services to anyone.
I expect a formal apology and reimbur*****t for the fuel used during this time, along with assurances that corrective measures will be taken to prevent similar issues in the future.
hC
happy C's update08 May 2025, 08:53
Reviewer Update
Good day
Complaint Regarding Poor Service and Inconsiderate Treatment
I am writing to formally express my deep dissatisfaction with the service I received from on 07 May 2025.
My vehicle was collected at 12:00 in the afternoon, with the understanding that it would be returned by 16:00 the same day. However, this did not happen. I was left without any clear communication or alternative transport arrangements, despite the fact that I rely on my vehicle for essential travel, including getting home safely.
After several attempts to get clarity, I had to engage in an argument with an employee named Chelene. Only after this confrontation was my car finally delivered — at 19:00, a full three hours late. This lack of regard for my time, personal safety, and the stress it caused is completely unacceptable.
To make matters worse, I noticed that fuel had been used in my car without any attempt to replace it. This added to the financial burden and made an already frustrating situation even more disappointing.
The overall level of service was poor, inconsiderate, and unprofessional. I do not feel that your company values its customers, and I cannot in good conscience recommend your services to anyone.
I expect a formal apology and reimbur*****t for the fuel used during this time, along with assurances that corrective measures will be taken to prevent similar issues in the future.
Complaint Regarding Poor Service and Inconsiderate Treatment
I am writing to formally express my deep dissatisfaction with the service I received from on 07 May 2025.
My vehicle was collected at 12:00 in the afternoon, with the understanding that it would be returned by 16:00 the same day. However, this did not happen. I was left without any clear communication or alternative transport arrangements, despite the fact that I rely on my vehicle for essential travel, including getting home safely.
After several attempts to get clarity, I had to engage in an argument with an employee named Chelene. Only after this confrontation was my car finally delivered — at 19:00, a full three hours late. This lack of regard for my time, personal safety, and the stress it caused is completely unacceptable.
To make matters worse, I noticed that fuel had been used in my car without any attempt to replace it. This added to the financial burden and made an already frustrating situation even more disappointing.
The overall level of service was poor, inconsiderate, and unprofessional. I do not feel that your company values its customers, and I cannot in good conscience recommend your services to anyone.
I expect a formal apology and reimbur*****t for the fuel used during this time, along with assurances that corrective measures will be taken to prevent similar issues in the future.
Renew-it Sandton's replyOfficial
12 May 2025, 09:32Good day Happy
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair and service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
Regards
Renew-It Team, Always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair and service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
Regards
Renew-It Team, Always@yourservice
Renew-it Sandton's reply12 May 2025, 09:32
Official
Good day Happy
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair and service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
Regards
Renew-It Team, Always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair and service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
Regards
Renew-It Team, Always@yourservice