Blurple state of mind

The communication is really frustrating.

I've now sent the second email to the manager complaining about the lack of sensible feedback. One would think that the situation should improve after the first one. Alas... It is painfull that the update per Audatex differs from the update you receive from the staff. This time, the estimated date of repair completed is different. Reading through other posts, communication seems to be constant issue. Light at the end of the tunnel - after using them previously, their work was very good. It irks that the choice is between a blurple state of mind or colour of car....

Adding to the frustration, is the dedicated service provider not being available or retuning enquiries.