Bad service

I am very disappointed with the service from Re_new IT Sandton, got an accident on the 4th February and my insurance 1st For women gave them Authorasation on the 11th and the part ordering the said its 2 to 3 working days, the promised my car won't take a month which it happened, on 22nd February was updated my car its at penal beater department to date my car still at penal beater was slow progress I dnt understand why they charge the insurance companies so much monies while their service it's very poor I am so drained, worse even if had courtesy car it means now was gona be liable to pay extra, as already paid extra for my child transport and my personal transport.i am so disappointed with the service every day poor consultant calling me with no progress report to me it's even rediculous. I am so unhappy