1 reviews | Active since Jan 2022
Bad service
I'm currently receiving a bad service from renew it in Sandton and Bukosi Ngobeni(the consultant). They have my car since 14th December 2021. On the 23 they removed all the damaged parts and decided to close for festive without ordering the parts. The parts were ordered on the 5th of January even though they opened on the 3rd of this year. Finally they received those parts a week later. ON 12.01.2022 that when my car was taken for penalbeating( was supposed to be a five day job). Even now is still in that department, I always receive emails and sms saying on this day your car will be moved to painting.my car was supposed to be in painting last week on the 20th, followed by another sms saying on the 24 and now they are saying on the 28. The guy keep postponing. Is almost two month's without a car. They say is going to take three days in painting department. My car wasn't that damaged, was just light at the back and few scratches on the side.
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair and service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the Directors at the Sandton branch and they will be in contact with you.
The Renew-IT Team, always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair and service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the Directors at the Sandton branch and they will be in contact with you.
The Renew-IT Team, always@yourservice
Please note that your vehicle is now in the painting stage, your service advisor will contact you for further updates.
Sincere apologies once again for the delay in repairs.
Regards
Please note that your vehicle is now in the painting stage, your service advisor will contact you for further updates.
Sincere apologies once again for the delay in repairs.
Regards
,No one called me yesterday to provide feedback or status/progress on my car. I sent email to Carmella and bukosi.non of them bothered to give me feedback yesterday, today I called 3 times and on the last call I spoke to a lady call Phindile,I asked her to speak to faseeg,she doesn't know who faseeg is, asked her to transfer the call to jj,my call got cut off,called again and ask to speak to bukosi, my call got cut off again. And on Monday Bukosi said that my car is been handled by his superior, he even sent me screen short...in that screen short there's Wiseman, JJ & Fasseg(no one knows him in this company by the way).
THIS IS A BAD SERVICE TO BE HONEST. THEY ARE NOT RELIABLE.
,No one called me yesterday to provide feedback or status/progress on my car. I sent email to Carmella and bukosi.non of them bothered to give me feedback yesterday, today I called 3 times and on the last call I spoke to a lady call Phindile,I asked her to speak to faseeg,she doesn't know who faseeg is, asked her to transfer the call to jj,my call got cut off,called again and ask to speak to bukosi, my call got cut off again. And on Monday Bukosi said that my car is been handled by his superior, he even sent me screen short...in that screen short there's Wiseman, JJ & Fasseg(no one knows him in this company by the way).
THIS IS A BAD SERVICE TO BE HONEST. THEY ARE NOT RELIABLE.