Bad panel beaters with bad customer service they don’t care about their clients

What a horrible experience I’m getting from charity and her team, my car has been sitting with them for weeks no one calls or updates me, small problem of a rim and they are taking forever to attend to my Mercedes C200 Hj83, I can’t believe I’m receiving this kind of service, the ladies also from reception are not helpful, service is bad my Rim was supposed to be fixed already last week till today no one has ever contacted me regarding the car or an update I’m the one who is chasing after this people, clients should be informed and updated, they sent me an sms on 28 they sent me a message saying charity will contact me which she never did I had to run after her, I won’t recommend this place to anyone, last time my car was there they left my back sit open I don’t even know what they we’re fixing as my car didn’t require them to open my backseat It the Same Rim problem. No one cares about clients