Bad experience

I'm having bad experience with renew-it. I booked my car for repairs last 2weeks back. They used to call me everytime before I booked my car with them. And since I booked my car they no longer call me. I'm the one who supposed run around after them the receiption refuses me access to speak to the manager. And the consultant who suppuse to be responsible for my car always when I call him he always don't know the status of my car he promises that he will go and check it and come back to me. But he hardly returns my calls. I brought in the car with small dent on both sides doors back front and side mirror on the left side of the car and the promised me that could take less than 10 working day's... We already pass the deadline and still my car is not ready. I'm really struggling with transport. If they where honest from the beginning that they will need more time than estimated I arranged for alternative transportation and wouldn't mind waiting. Now I fill as if they trick me to bring my car with false hope. This is very bad experience and really frustrating.....