Bad customer experience but satisfactory resolve

May I state that this rating of 5 is for the work done on the car's body and NOT on customer experience. That still remains the worst.

I had a claim with my insurer and Renew-It Sandton was the recommended panel beater. At deliver I witnessed an incident that left me a little uneasy and I recorded it with my insurer. Against my better judgement and at the recommendation and reassurance of my insurer I left my car for repairs. Upon collection, my car was acting very strange, even though the work done on the body was great, it felt like it didn't just stop there and that someone had touched my car in places and ways they shouldn't have. Like something ********* had taken place. When I went to address it, I was immediately dismissed by Renew-It Sandton and from then on the nightmare begun. Mechanical malfunctions that only existed post 'repair' on my car fender. It wasn't until I took things up and made means at my personal capacity to seek help from everyone that could help that my car was finally restored to what it was (mechanically) at deliver. Further more, Renew-It Sandton (with my insurer) then fixed the entire body of my car as their way to apologize and I am really really thankful for the work done on the body. It looks great. Can i just say may situations such as mine never occur to anyone else in future. Have systems in place to monitor things done to customer cars and also, Listen to customers when they come crying for help. Understand and show the willingness to help and you guys will get a 100 for service. For now I will only compliment you on the work done on the body of the car.