GB
Gavin B

1 reviews | Active since Mar 2015

26 Jun 2020, 11:35

Appalled by negligent service performed by Renew-It

I was in an accident in March 2020, which resulted in damage being done to my vehicle (wheels and rims as noted by the Assessor).

I submitted the quote from Renew-It and an assessor was appointed to assess the damage. After the vehicle was "repaired" it was released to me and I was finally able to drive home. On the way to the Builders Warehouse (which is 1.2kms from my house) there were load metal s****ing sounds and felt like the wheel was "jumping up and down", the vehicle was collected for further inspection.

After these inspections there are no a plethora of problems that have magically appeared and have not been picked up during the initial assessment. I received a call today (26 June 2020) from Renew-It indicating that sorry it was fixed and we can't do anything else now, it is essentially your problem.

I have never experienced this bad service before, especially for the negligence presented by the assessor and the outsourced contractor that they have used to "fix" my car. This has been the worst service experience ever and I am appalled by Renew-Its behavior, especially as the vehicle was not fixed properly and now they just don't care.

0
Replies (1)
Renew-it Sandton
Renew-it Sandton's reply26 Jun 2020, 14:14
Official
Good Day

Thank you for your feedback.

We wish to apologize for the poor service that you have experienced.We have escalated the  issue to the Service Manager for resolution.

Should you have any further queries, please contact our dedicated help desk on **** FOR YOU (*** ***).