Absurd customer service levels @ renewit- sandton- Mercedes approved dealership list

The horrors were non stop. 1. They insisted I pay a R750 fee upfront which my insurance comp says they need to refund 2. My Merc has been in with them for 5 weeks for a front fender bender, should have been a quick job 3. Assessment took 2 weeks, despite original quote having assessed 4. Spoke to a manager once, fleetingly who promised to call back and never did 5. receptionist gave me vague updates 3 times, and couldnt answer any questions 6. Manager escalations never returned calls 7. Upon my weekly calls, they moved the online indicator thereafter and were always mistyfied as to why vehicle was were it was in progress queue. 8. The vehicle stood in paint prep and paint for over a week and assembly for over a weeek, and it was literally a vehicle reversing into me in a parking lot scenario! 9. They refused to give me a lease vehicle after a month of non performance, as my leased vehicle had to be finally returned 10. I am still waiting any form of feedback, and my vehicle to see the condition of it These guys shouldnt even exist, not sure how Merc recommends them as the dealership to use....I definitely wont be returning