Worst Service you can imagine...

Let's face it... quality service should be every company's goal. Unfortunately, Renew-It Greenstone is a major letdown.

Their WhatsApp line allegedly crashed—that was the excuse I got. After requesting a quote for my parents car's front bumper repair on 11 November, I waited ages for a response. Only after complaining did the assigned person (who shall remain nameless) phone me, stating the cost would be R4,500 excl. VAT.

I questioned this random figure, as the scratch wasn't that severe, and asked for a written quote. More waiting. I eventually spoke to M**, a manager/supervisor, who promised to follow up. Needless to say, they didn't get back to me.

On 20 November, I received an email stating the cost had ballooned to R6,500 excl. VAT—no explanation, no proper quote. I've since asked why the price changed, but... crickets.

Two calls to M** later, still no response. This is unacceptable, especially for my pensioner parents' vehicle. I'll be taking my business (and recommending others do the same) elsewhere.

To Virseker and potential clients: avoid Renew-It Greenstone (not sure how the other branches operate) like the plague. Their service is abysmal. Your time and money are better spent elsewhere.