Worst Service provider

After my claim was approved, my vehicle (Haval Jolion - LP42RJGP ) was sent to Renew-it Greenstone for repairs. Following the initial inspection, it was confirmed that certain parts needed to be ordered from Haval South Africa. This is now my second experience with Renew-it Greenstone, and once again, the turnaround time has been completely unacceptable. During my previous claim with the same repairer, my vehicle took over 30 days to be repaired, and the current claim appears to be following the same pattern.

My claim was assigned to Sharon, who, unfortunately, has been extremely poor in communication and responsiveness. I found myself having to call almost every two days just to receive updates — something that should have been proactively handled by the claims handler. On most occasions, I was informed that she was unavailable. Eventually, I stopped calling altogether due to the lack of progress and accountability.

Due to the ongoing delays and the impending expiry of the courtesy vehicle, I contacted Nedbank Insurance to explain the situation and requested that my vehicle be reassembled so that I could collect it and return it once the required parts arrived. Palesa’s colleague at Nedbank Insurance confirmed that she had contacted the repairer. However, when I called Renew-it Greenstone the following day to arrange collection, I was told that this was not possible.

This contradiction suggests a serious breakdown in communication between Nedbank Insurance and Renew-it Greenstone, leaving me misled and inconvenienced.

Despite numerous follow-ups and the airtime costs I have incurred, I have still not received a clear or recent update on my vehicle. The last WhatsApp communication I received stated that the vehicle was in final inspection, which was one to two weeks ago, with no further feedback since then.

As a direct result of these delays and the lack of urgency from all parties involved, I was forced to rent a vehicle at my own expense, which is unacceptable given that Nedbank Insurance appointed this service provider and should ensure they adhere to reasonable timelines and service standards. I must be honest: Renew-it Greenstone has demonstrated extremely poor service delivery, both in turnaround time and workmanship, and I am deeply dissatisfied with the fact that Nedbank Insurance continues to rely on service providers who do not put customers first.