Worst Service and delays - Renew-It Greenstone

I have had the worst and unprofessional service from Renew-IT Greenstone. It took just over 2 months to fix my car. I was initially told that maximum is 20 working days. When the assessment was done parts were ordered then they realised that they needed another part which for me was a red flag as it said not a thorough job was done. They had to get approval from the insurance, after a few days of no update I called then I was told they are still waiting for approval, I called the insurance I was told it was approved 3 days ago. I wrote an email to Sharon no response. I demanded to speak to a Manager I was put through to Sasha who managed to calm me down explaining that the part was ordered and should be arriving the next day, the story changed that they were waiting for an ETA which said to me the part hadn't been ordered yet. You need to look at your systems and be honest to your clients about lead-times, communicate the right information. I still say Renew-it Sandton is the best.