Worst Experience With Renew it Greenstone 😭

Worst experience ever😭!!!

I brought in my car for minor repairs during December 2022. Damaged front right headlight and a cracked bumper. That's all that was needed to be fixed. I was promised that my car would be fixed soon. I emphasized that I only had 30 days to use the rental car from my insurance. "No... Mr Mosala don't worry, we promise your car will be fixed soon and you will receive weekly updates". This was in December 2022.

Week 1 passed, there was no response. Week 2, passed and I called. I was told to relax everything is under control. Pinky is her name. The service consultant. I called her again and told her my 30 days of using the rental car given by my insurance was coming to an end. Therefore, I needed the car urgently. I had to make costly alternative arrangements since I didn't have any other transport.

My wife had to go down to the branch and fight with them. They tried to mitigate by paying half of the rental costs. Another unexpected cost from me which I had to pay. Guess what, by the time I had to return the rental car again,... Still they had not finished the job. Yes!

I was stranded with out transport for weeks. Everytime I called the receptionist would tell me Pinky is with another customer and would ask her to call me back. On three different occasions my calls were never returned.

Week's went by with no feedback. I then sent an email to Pinky and CC the head office threatening to go pick up my car completed or not. Within 2 hours she called telling me to come pick up my car. Where was it?!!!

I was so excited that finally the nightmare was over. Only little did I know I was fooling myself. When I got there; the light programming/Coding was not done. They tried to explain and I accepted to return the car later for coding.

A few days later I noticed very small black spray spots running all over from the hood of the car going towards the back of the car. My wife didn't noticed them. I had to drive again to Greenstone to report. They called each other together and had a look. I was told: "maybe it's because you park your car under a tree. It looks like grees from a tree, but it's not our fault" WHAT AN INSULT!!! It's clear they sprayed my car with another one next to it!!! After fighting with them they agreed to remove the spots when I return my car for coding.

I don't want to mention the financial costs of driving up and down from Mpumalanga to Kempton park. The emotional frustration and stress.

Only was I called yesterday to come collect the vehicle. I just hope there's nothing wrong that will ever bring me back to that branch. Worst experience.😭 ZERO rating from me!!