Worst Customer Care - STRESSFUL & PATHETIC

CAUTION CAUTION CAUTION!!!!!!!! Greenstone is the worst panelbeaters ever!!!! I called to confirm my car is with Renew-it Greenstone branch once I have received the message from the insurance. It was confirmed my car is there and it will take approximately 21 working days. 6 days later I received a call from another Renew-it branch asking permission to release my car to Renew-it Greenstone. I was confused as I was under the impression my car is already being worked on. Everyday was a fight to understand what is going, what is the progress and to receive communication. The emails were unprofessional explaining progress, the staff started avoiding my calls and rarely call me back when they had to find details out of my car. No one was willing to take responsibility even though the voice recording of my very first call confirmed my car was there. Everyone passed the bucket it's the insurance's responsibility to extend rental car hire and they said it's Renew-it's responsibility to sort me out as client. I am in a different province than where the car was being panelbeated. Eventually I called after a week again before I had to return the rental vehicle which has been extended by the insurance after a fight... Just to get told they have not worked on the car cause the machine straightening the body work is out of order. Two and a half months down the line my car was sorted out! This is unacceptable! Surely there must be a standard and reasonable timeframe and most of all consistency in a process like this. It's stressful enough to go through this, YOU as Renew-it is not suppose to add to our stress and frustration!!!!!!!! I I could give NO STAR rating I would! This place should either get new management, employees or just close down!