Why be dishonest?

<p>Natashka has been promising since last week that our vehicle will be ready for collection this week and that she would call us to give us an update. Monday we call and were told that it will be ready late Tuesday afternoon as they waiting for a small part to be clipped on. Tuesday afternoon we call Natashka reassures us that the small part arrived and was fitted but she still needs to go down to the workshop to see if everything is in order. Today we are being told that they still waiting for the part to arrive as it wasn't delivered yesterday. The service they are giving us is pathetic. I am extremly dissapointed. Worse is there are clients who can happily say that they got their vehicle back after three days yet after being without a car for almost three months we still have to call after them fishing for an update on the progress of our veichle repairs. Why is the level of service not the same for all clients. What do we have to do to get the same service?</p>