LP
Louwrens P

1 reviews | Active since Jan 2013

10 Mar 2016, 06:56

Very poor service at Renew-it Greenstone

Renew-it Greenstone is the worst company i've ever dealt with! <br> <br> They consistently over-promise and don't deliver. <br> <br> My car has been in for repairs for 2 months now. I've been promised it will be ready the next week and the next for over a month, just to be disappointed when the said date arrives. <br> <br> Not once have they contacted me in spite of promising to do so. And when i phone, i get insincere excuses read from a script. <br> <br> The last promised day was yesterday. When i phoned at 3pm to ask if it's ready, their latest and most ludicrous excuse was they now discovered it needed a seatbealt, and they were waiting for insurance to approve, and they weren't sure if there is going to be stock when they order. <br> <br> What seatbealt? There was nothing wrong with the car's seatbealts!<br> <br> This was the third discovery of something else that needed replacing, and after every such discovery follows another waiting period.<br> <br> They are ruining me, because i've been having to rent a car and i have to keep on extending the dates. <br> <br> Enough already!

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Replies (1)
Renew-it Greenstone
Renew-it Greenstone's reply10 Mar 2016, 09:39
Official
Hello Louwrens77,

Thank you for your feedback.

We wish to apologise for this poor service that you have experienced.

We have escalated the matter to the branch manager. We are confident that your concerns noted will be attended to shorty.

Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).

Kind Regards,

Renew-It Autobody @ Your Service
www.atyourservice.co.za