Vehicle stuck with the repairer for 2 months

I have the displeasure of dealing with Renew-it Greenstone for the repairs of my vehicle, and the entire experience has been nothing short of a nightmare. It took them two weeks just to conduct a secondary inspection on my vehicle, a timeframe that far exceeds any reasonable expectation in today's service industry.

To add insult to injury, the incompetence displayed by Renew-it Greenstone was astounding. Not only did they fail to order the correct parts initially, but this blunder led to further delays in obtaining a replacement part. This level of incompetence is simply unacceptable and reflects a lack of professionalism and attention to detail that is appalling.

What's even more frustrating is the complete lack of communication throughout this ordeal. I was left in the dark, with no updates provided unless I proactively reached out for information. It's as if customer satisfaction and transparency are foreign concepts to Renew-it Greenstone.

Every step of the process seemed to take longer than the already stretched timelines they had provided. It's as if they are deliberately testing the patience of their customers and pushing the boundaries of what is acceptable in terms of service standards.

In retrospect, one is better-off fixing their own vehicle than having to take it there, and I advise any customer to ask for an alternative if your Insurance insists on taking your vehicle there