Useless employee!!! Wasting my time!

I’m sick and tired of that stupid English girl who doesn’t understand that you need to give your client relevant information. It’s my first time taking my car in for repair via insurance. I don’t know how this works so you are supposed to guide me on what needs to be done. I’m so ****ed because this idiot that called me to collect my car didn’t inform me that I need to have 5k upfront to pay for my access, if this idiot informed me then I would have made a transfer of funds yesterday to my personal account so I can make payment today. I’ve returned the hired vechile and now because I don’t have the 5k I can’t collect my vehicle because of this stupid idiot! She must stop contacting clients and just stick to reception or admin! Adri whatever her name is doesn’t understand customer service. It’s not about your sweet voice or accent. It’s all about informing the client and insuring you are advising the client of relevant and correct information. You can’t just assume that we all know this information! Even the location of where I had to take my car to this idiot didn’t inform me because she assumed I knew?! My assessment for my vehicle was done at Auto Magic not Renew it, then I must assume I’m going to Renew it ? ***! You can’t assume! Ask your client and advise them!