Unreliable and don't care about client satisfaction

<p>I had an accident on 2 February 2017. Insurance company decided the vehicle has to be repaired by this company. </p> <p> </p> <p>Since the the start I have had no service and response to multiple calls. Patricia, the service advisor, would not return my calls. Eventually Giovanni responded and gave me some semblance of service. Picked my car up on 23 March after several delays. Car not ready, parts not damaged in accident changed and several other problems. Returned car on 27 March 2017 due to all the problems. 4 weeks later after several promises that were not kept I get told yet again my vehicle will not be ready.</p> <p> </p> <p>But wait it gets better!!!!! I can get a courtesy vehicle that will be delivered to the office. Call Gary after 3 in the afternoon to find out what is happening with the promised courtesy vehicle. Another commitment made not met. Get a call after 5 saying the vehicle will be delivered by 6:30. I have to wait in the office until 7 on a Friday because they can't plan anything. Oh wait, I get another call from Gary. "Sorry sir we are dispatching the vehicle now but it is dirty. Sorry about that but it was just returned" I eventually decide to go back to the reliable Uber that I have been using for the last month at a ridiculous cost just to avoid dealing with this ridiculous bunch. </p> <p> </p> <p>After damaged clothing as result of the dirty vehicle returned, R10000 plus spent on Uber and countless frustrations I will avoid this company at all costs. Just hope my vehicle does not get sabotaged after the hard time I have given them</p>