UNPROFESSIONAL, UNDERMINING CUSTOMERS

I was involved in an accident on the 27/10/2023. Case number ******. I called my Nedbank car insurance, and they referred me to Renew it Greenstone, Where my consultant was *******. On the 15th of December 2023, she called me to say I must come And collect the car before 12h00 as it was their last day, and they are closing for the holidays. The number plate Of the car was missing, and they promised that they will find one when they open on the 8th of January 2024. When we Get home, we decided to check the car and found out that the water and oil has mixed, and we immediately Call the head office to report that. They said we must wait until they come back as there is nothing they can do. On the 8th I call ****** to advise her on the number plate and the problem we encounter on the car. She told me that its not their problem and I must take my car to be fixed by myself with my insurance. I called a towing car as I was afraid to drive it and took it to the mechanic ****** my assistant is ****. I called **** because I wanted to know what exactly happened. she confirmed to me that the water bottle was broken, and she got that report from the quality control. My concern is, 1. Why didn’t they tell me that the water bottle was broken the same day I fetched my car. 2. I don’t believe that the water bottle was caused by the accident because the accident was on the 26/10/2023 and we drove the car until the 16.11.2023 when we took the car to them. I’ve got a prove for that, 3. I am still waiting for the number plate of the car. I send several emails to her asking for the that and she asked for the address, I did that.

I reported this matter to their complaints department. I spoke to ***, whom still today I don’t know what the outcome of the query is and my number plate. I am not happy with the service at all because now I am facing the bill of R19559.38.