Unprofessional and takes so long without proper communication

I am extremely unimpressed with the service at Renew It Greenstone. I handed my car in on 2 October 2025, and the receptionist informed me that it would take 7–10 working days, meaning I should have received it back by Wednesday, 15 October.

Now, I’m being told that I’ll only get my car back on Friday, 17 October — with no proper communication or updates in between. Every time they promise to call back with feedback, no one actually does.

On top of that, when I requested a cash quote to fix a scratch on the front of my car, I was told they would get in touch — but that also hasn’t happened. The staff seem disinterested and nonchalant, even when you express frustration about the poor service.

This is honestly unacceptable, especially for a company that promises professionalism and customer care.